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SHIPPING

Please note that many items at Sandbanks Jewellery are MADE TO ORDER and are not kept in stock, which may add 10-14 days to the total lead time. For information on current lead times please feel free to contact us.

DELIVERY COSTS

Standard Shipping:

2nd Class Postage:     £3.75 or free on orders over £50

Shipping Upgrades:

24 hour tracked:     £4.99

Special Delivery next day delivery: £10.00

***Free 2nd Class Postage to (BH) postcodes when you spend £25 or more***

International Postage 

Tacked and signed £14.95 worldwide

PACKING AND WRAPPING

All items come packaged as standard unless otherwise specified. For gift wrapping, this option must be added to cart.

Standard wrapping: Free

Your jewellery will arrive in sustainable packaging - items come wrapped in 80% recycled tissue paper.

Gift wrapping: £3.95

Should you be buying your item as a gift, we offer the convenience of a  gift box and wrapping option with a personalised message. To have an item gift wrapped, please add the gift wrap product to your cart in addition to your item. Gift wrapped items include a handwritten note, calligraphy or brush lettering or typed note.

Eco wrapping: Free

We also have a minimal packaging option available. If you would prefer a more eco option, please outline your shipping preference when adding your product to your cart. or just send us a message with your order.

RETURN & EXCHANGE POLICY

I gladly accept returns, exchanges and cancellations

 

Contact me within: 7 days of delivery

Dispatch items back within: 14 days of delivery

Request a cancellation within: 12 hours of purchase

 

The following items can't be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Intimate items including earrings (for health/hygiene reasons)

  • Items on sale

 

Conditions of return

 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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